Privacy Policy
1. Introduction
This Privacy Policy explains how ACME Bottle Company LTD, doing business as Reputation Mail ("we," "us," or "our"), collects, uses, and protects information about visitors to our website at reputationmail.com (the "Site") and individuals who contact us or engage our services.
By using our Site or contacting us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information you provide directly to us, including when you:
- Submit a contact form on our Site
- Book a discovery call or consultation
- Communicate with us by email or phone
The categories of personal information we may collect include:
- Name
- Email address
- Phone number
- Company name and business details
- Any other information you choose to provide in correspondence
We do not collect payment information directly. If payment processing is required, it is handled by a third-party payment processor and subject to their privacy policy.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request
- Schedule and conduct discovery calls and consultations
- Send you information about our services if you have requested it
- Communicate with you about your engagement with us
- Comply with legal obligations
- Improve and maintain our Site
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Third-Party Services
We use the following third-party tools on our Site, which may collect information about your visit:
Google Analytics
We use Google Analytics to understand how visitors use our Site. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on the Site. This information is aggregated and used to improve our Site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
Scheduling Tool (Calendly)
We use Calendly to allow visitors to book discovery calls. When you use our scheduling link, you interact directly with Calendly's platform, which is subject to Calendly's own Privacy Policy. We receive the information you provide when booking, including your name, email address, and any notes you include.
These third-party providers have their own privacy policies and data practices, which we encourage you to review.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to operate and improve the Site. Cookies are small text files stored on your device by your browser.
We use the following types of cookies:
- Essential cookies: Required for the Site to function properly
- Analytics cookies: Used by Google Analytics to collect aggregated usage data
Most browsers allow you to control cookies through their settings. Disabling cookies may affect some functionality of the Site.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, and comply with legal obligations. Contact form submissions and correspondence are retained for 3 years unless you request deletion earlier.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of certain uses of your information
To exercise any of these rights, please contact us using the information in Section 11 below.
9. Notice to California Residents (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, or sell
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information
- The right to non-discrimination for exercising your CCPA rights
We do not sell personal information as defined under the CCPA. To submit a request or learn more about your California privacy rights, please contact us using the information in Section 11.
10. Children's Privacy
Our Site and services are directed to businesses and professionals. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Reputation Mail
Email: [email protected]
We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days.